RETURN AND REFUND POLICY

Changed your mind? You have 14 days from the receipt of your order placed on our website www.reminiscence-parfums.com to notify us of your wish to return it, in accordance with Article 8 of our General Terms and Conditions of Sale.

Please note that this return policy applies only to orders placed on reminiscence-parfums.com. For a purchase made in our Cannes store, please enquire directly with the in-store team.

RETURN CONDITIONS:

The product must be returned in its original packaging, unopened and unsealed, in perfect condition, with all its accessories. For hygiene reasons, an opened product cannot be accepted back, unless it has a defect (see our Warranty).

HOW TO PROCEED:

  1. Notify us of your decision to return by email at contact@reminiscence-parfums.com, within 14 days of receiving your order.
  2. Then, within 14 additional days from the date of that email, carefully pack the product in its original box (enclosing a copy of your notification email including your order number and full name) and send it to the following address:
NEWREM - REMINISCENCE
Customer Relations Department
1ère Avenue, 17ème Rue
06510 Carros
France

We recommend keeping proof of postage (photos and tracking number): we cannot be held liable in the event of loss of the return parcel once it has been handed over to the carrier.

Return shipping costs are at your expense.

If you believe you have received a defective or incorrect product, please contact our Customer Relations Department before returning it, with supporting photos. After review, we will advise you on the procedure to follow and will cover the return shipping costs if the non-conformity is confirmed.

REFUND:

Once your parcel has been received and inspected by our team, we will process the refund to your original payment method within a maximum of 14 days.


Any questions? Our Customer Relations Department is available at contact@reminiscence-parfums.com or on +33 (0)9 75 26 05 44 (Monday–Thursday 8am–4pm, Friday 8am–12pm).