GENERAL CONDITIONS OF SALE
PREAMBLE
These General Terms and Conditions of Sale (hereinafter "GTC") are entered into between NEWREM, a simplified joint-stock company with a capital of €1,946.00, whose registered office is located at 164 Ter rue d'Aguesseau 92100 Boulogne-Billancourt (France), registered with the Nanterre Trade and Companies Register under number 880 148 507 – VAT number FR 94880148507, hereinafter "REMINISCENCE" and the natural person having the status of consumer, hereinafter referred to as the "Customer(s)", wishing to make a purchase of perfumes, perfumery products, accessories and/or any other type of Product (hereinafter referred to as the "Product(s)") developed under the REMINISCENCE brand, via the website www.reminiscence-parfums.com (hereinafter the “Site”).
REMINISCENCE can be contacted as follows :
Email: contact@reminiscence-parfums.com
Telephone: +33 (0)9.75.26.05.44
These Terms and Conditions are accessible at any time on the Site's homepage.
IMPORTANT
Any order placed on the Site necessarily implies the Client's unreserved acceptance of these General Terms and Conditions of Sale.
The Client's consultation of the Site is also governed by the Legal Notices and General Terms and Conditions of Use of the Site as well as by the Privacy Policy accessible on the Site, also at the bottom of the homepage.
DEFINITIONS
The terms used below have the following meanings in these General Terms and Conditions:
"Client" refers to the contracting party of REMINISCENCE, who warrants that they qualify as a consumer as defined by French law and case law. As such, it is expressly stipulated that the Client is a natural person acting for purposes outside their trade, business, craft, profession, or agricultural activity.
“Order”: refers to the purchase of Products by a Customer on the Site.
"Identifiers": refers to the email address or identifier chosen by the Client during registration and their password, necessary to access their Account on the Site.
“Account”: refers to the space dedicated to the Client, associated with all the data provided by the Client, hosted on the Site. Access to the Account is via the Client's login credentials.
“Delivery” means the presentation of the Products ordered by the Customer at the delivery address indicated during the Order.
“Products”: refers to all Products marketed by REMINISCENCE on the Site such as perfumery and accessory products presented under the REMINISCENCE brand which remain its exclusive property.
“Site”: refers to the REMINISCENCE website accessible at: www.reminiscence-parfums.com
“The Parties”: REMINISCENCE and the Client collectively referred to as .
“Territory”: Place of delivery of products: Metropolitan France Monaco Corsica, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Great Britain, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic.
Article 1 - PURPOSE
These General Terms and Conditions govern the sale of Products ordered via the Website www.reminiscence-parfums.com by the Consumer Client from REMINISCENCE.
They define in particular all the steps necessary for placing the order as well as for its delivery and foresee all possible incidents that may result.
Article 2 - ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
The Customer agrees to read these terms and conditions carefully and expressly accept them before proceeding with payment for any Product Order placed on the Site.
These Terms and Conditions are referenced at the bottom of the Site's homepage via an accessible link and must be consulted before placing any Order.
REMINISCENCE strongly advises the Customer to read these Terms and Conditions with each new Order, the latest version applying to any new Order of Products.
By clicking on the "ADD TO CART" then "ORDER" and finally "PAY NOW" buttons, the Customer acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.
Article 3 - REGISTRATION OF A CUSTOMER ACCOUNT ON THE WEBSITE
3.1 Activation of the Customer Account
The Customer has the option to register on the Site to create an account. This registration is free.
Registering a Customer automatically creates an Account in their name, from which they can track their Orders and return requests and update their personal information.
To open this account, the customer must:
- Choose an identifier;
- Enter your email address;
- Choose a password;
The email address, or the username provided during registration and the password constitute the Client's credentials.
The Customer can log in to their account to change their password. It is strongly recommended that the Customer change their password regularly.
The Client can access their account at any time after logging in with their credentials.
Any incomplete registration will not be validated, which the Client acknowledges and accepts.
REMINISCENCE reserves the right to request the Client to confirm, by any appropriate means, their identity, eligibility and the information provided.
Customers are informed and agree that the information entered for the purpose of creating or updating their account serves as proof of their identity. The information entered by Customers is binding upon validation.
REMINISCENCE undertakes to securely retain all contractual elements whose retention is required by law or applicable regulations.
The Client will be solely responsible for the use of their Credentials or actions taken through their Account.
In the event that a Client discloses or uses their credentials in a manner contrary to their intended purpose, REMINISCENCE may then terminate access to the Account without notice or compensation.
REMINISCENCE cannot be held liable under any circumstances in the event of identity theft of a Client. All access and transactions carried out from a Client Account will be presumed to have been carried out by that Client, insofar as REMINISCENCE is neither obligated nor equipped with the technical means to verify the identity of individuals accessing the Account.
Any loss, misappropriation or unauthorized use of a Customer's login credentials and their consequences are the sole responsibility of the Customer, who is required to notify REMINISCENCE immediately by email at contact@reminiscence-parfums.com
3.2 Deactivation of the Customer Account
The Customer may close their account at any time by sending an email to contact@reminiscence-parfums.com
The Account will then be deactivated by REMINISCENCE as soon as possible, and a confirmation email will be sent to the Client.
In the case of pending Orders, these must be paid for by the Customer and delivered by REMINISCENCE.
Article 4 - ORDERING PROCEDURE
4.1 Purchase Conditions
To be able to purchase a Product, the Customer must be at least eighteen (18) years old and/or have legal capacity and be a consumer.
4.2 Product Characteristics
All Products offered for Sale by REMINISCENCE on its Site are presented in a clear, legible and understandable manner; they are new and comply with current European legislation and applicable standards in France regarding Perfumery Products.
REMINISCENCE will indicate when legally required to do so:
- The environmental qualities and characteristics of any waste-generating product (incorporation of recycled materials, durability, recyclability);
- Sorting rules applicable to the Product.
The Customer will be required to carefully read the various warnings appearing on the product descriptions and in particular the various usage instructions before placing any order.
4.3 Commands
Orders are placed directly on the Website. To place an order, the Customer must follow the steps described below. Please note, however, that depending on the Customer's starting page, the steps may differ slightly.
4.4 Product Selection and Purchase Options
The Customer must select their desired Product by clicking on it and choosing the desired characteristics and quantities. Once selected, the Product is added to the Customer's shopping cart. The Customer can then add as many Products as they wish to their cart.
4.5 Placing the Order
Once the Products have been selected and placed in their basket, the Customer must click on the "CART" symbol in the top right corner of the screen and check that the contents of their Order are correct, then they can click on the "ORDER" button.
Once this operation has been completed, an online form will appear. In order for the Order to be processed validly , the Customer is then invited to either log in to their Account with their Credentials, which should be entered in the fields indicated by an asterisk (*), either to provide the information allowing him/her to be identified by clearly completing the mandatory fields: "CONTACT", "DELIVERY", "PAYMENT". An optional "REMEMBER ME" box is provided for any information that the Customer may communicate to REMINISCENCE , particularly regarding delivery instructions.
The Customer must clearly indicate all information relating to the Delivery in particular the exact Delivery address as well as any access code to the delivery address.
The Customer can then proceed with the payment by clicking on the "PAY NOW" button.
4.6 Order Acknowledgement
Once all the steps described above are completed, a page appears on the Site to acknowledge receipt of the Customer's Order.
A copy of the Order acknowledgement is automatically sent to the Customer by email, provided that the address provided via the form is correct.
It is specified that REMINISCENCE does not send any order confirmations by mail, telephone or fax.
4.7 Billing
Neither the order form completed online by the Customer, nor the order confirmation sent by REMINISCENCE to the Customer by email, constitutes an invoice. Regardless of the ordering or payment method used, the Customer can view and download the original invoice from their online customer account on the website www.reminiscence-parfums.com .
4.8 Order Date
The Order Date is the date on which REMINISCENCE acknowledges receipt of the Order online. The delivery times indicated on the Website only begin to run from this date.
Article 5 - PRICE
For all our products, prices are displayed in euros including all taxes (TTC).
The Products are paid for in euros.
For countries outside the Eurozone: United Kingdom, Bulgaria, Czech Republic, Hungary, Poland, Romania and Sweden, The exchange into Euros will be carried out directly by the buyer's bank.
The prices shown do not include the delivery costs of the order, the terms of which are set out in Article 12 – Delivery, of these Terms and Conditions.
Prices inclusive of all taxes include Value Added Tax (VAT) at the rate in effect on the date of the order. Any change in the applicable rate may affect the price of the products from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the Product sold.
REMINISCENCE suppliers' prices are subject to change; therefore, the prices displayed on the Site may change. They may also be modified in the event of special offers or sales.
The applicable price is the one indicated on the Site on the date the Order is placed by the Customer.
Article 6 - PRODUCT AVAILABILITY
REMINISCENCE undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the Parties have agreed otherwise.
Product unavailability is indicated on the relevant product page. Customers may also be notified by REMINISCENCE when a product is back in stock.
In any event, if unavailability was not indicated at the time of the Order, REMINISCENCE undertakes to inform the Customer without delay if the Product is unavailable.
In the event that a Product is unavailable, REMINISCENCE may, and if the parties agree, offer an alternative Product of equivalent quality and price, accepted by the Customer.
If the Customer decides to cancel his Order for unavailable Products, he will obtain a refund of all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was terminated.
Article 7 - ONLINE NOTICE
The Customer has the option to leave their feedback in the designated area at the end of each detailed Product page, in the fields marked with an asterisk (*). The collected feedback will be visible on the Product page along with the Customer's first and last name and the date of the feedback.
REMINISCENCE will be able to classify online reviews according to their date.
REMINISCENCE undertakes not to disclose the person's email address, and likewise undertakes that the processing of personal data carried out in this context complies with the French law "Informatique et Libertés" of 6/01/1978 and the General Data Protection Regulation (GDPR), EU 2016/679 which entered into force on 25/05/2018.
REMINISCENCE reserves the right to remove a review if it:
- It damages the image, reputation, and commercial interests of REMINISCENCE brand products and associated brands.
- Contains offensive, defamatory, racist or illegal content.
REMINISCENCE provides no compensation in exchange for a Client submitting a review.
Article 8 - WITHDRAWAL
8.1 The Principle of Withdrawal
In accordance with the provisions of Article L 221-18 of the Consumer Code, The Customer has the right to withdraw by returning or sending back the Product to REMINISCENCE without having to justify their decision except for Products liable to deteriorate or expire rapidly in accordance with Article L 221-28 of the Consumer Code.
The Customer will be responsible for the direct costs of returning the item.
For this purpose, the Product must be returned or sent back no later than fourteen (14) days after the communication of its decision to withdraw to the following address: REMINISCENCE Customer Relations Department 1st Avenue, 17th Street 06510 CARROS (France), unless REMINISCENCE offers to collect the Product itself.
8.2 The withdrawal period
The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party, other than the carrier, and designated by the Customer, takes physical possession of the goods.
In the event that the Customer has ordered several Products via a single Order resulting in several Deliveries, the withdrawal period will expire fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last item.
To exercise their right of withdrawal, the Customer must notify their decision to withdraw by means of an unambiguous statement sent by post, or by email to the address: contact@reminiscence-parfums.com .
If necessary, a withdrawal form is available to the Customer and is provided in the Appendix to these Terms and Conditions.
8.3 Exclusions from the right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the Customer may not exercise their right of withdrawal, particularly for the following Products:
- Susceptible to deterioration or expiry rapidly;
- Which have been unsealed by the Customer after delivery and which cannot be returned for hygiene or health protection reasons;
- Which, after being delivered, are by their nature inseparably mixed with other articles;
- The price of which depends on fluctuations in the financial market which are beyond the control of REMINISCENCE and which may occur during the withdrawal period.
- Made according to the Customer's specifications or clearly personalized, this is particularly the case for Products that have benefited from a personalized engraving.
8.4 Effects of withdrawal
In the event of withdrawal by the Client, REMINISCENCE undertakes to reimburse all sums paid, including Delivery costs, without undue delay, and at the latest within fourteen (14) days from the date on which it is informed of the Client's decision to withdraw. (Article L 221-24 of the Consumer Code).
Unless it offers to collect the Products itself, REMINISCENCE may defer reimbursement until the Products are recovered or until the Customer has provided proof of shipment of the Products, whichever occurs first.
REMINISCENCE will make the refund using the same payment method that the Customer used for the initial transaction, unless the Customer expressly agrees to use another payment method and provided that the refund will not incur any costs for the Customer.
8.5 Return Procedures
The Customer must in any event return the Product no later than fourteen (14) days after communicating to REMINISCENCE his decision to withdraw from these Terms and Conditions.
8.6 Condition of returned goods
The Product must be returned to REMINISCENCE in its original packaging and unopened box, in excellent condition, allowing for its resale by REMINISCENCE, with all accessories, instructions, warranty, etc. If the Product was purchased as part of a promotional offer that included one or more gifts, the Customer must also return the Product along with those gifts.
Article 9 - PAYMENT
9.1 Payment methods
The payment method offered by REMINISCENCE is payment by BANK CARD.
Should the Customer wish to use a different payment method, they must contact REMINISCENCE by telephone at +33 (0)9.75.26.05.44 or by email at: contact@reminiscence-parfums.com in order to inform him and agree on a payment by secure means.
Unless the server is unavailable, the Customer will be able to pay for their order after final validation of the order on the Site using a CB, Visa, Mastercard or American Express payment card.
REMINISCENCE will take all necessary measures to guarantee the security and confidentiality of data transmitted online in connection with online payment on the Site.
It is hereby specified that all payment information provided on the Site is transmitted to the Site's bank and is not processed on the Site.
9.2 Payment Date
In the case of a single payment by credit card, the Customer's account will be debited as soon as the Order of Products is placed on the Site.
In the event of partial delivery, the total amount will be debited from the Customer's account at the earliest when the first package is shipped.
If the Customer decides to cancel their Order for unavailable Products, the refund will be made in accordance with the last paragraph of Article 6 Product Availability of these Terms and Conditions.
9.3 Refusal to pay
If the bank refuses to debit a card, the Customer must contact Customer Service in order to pay for the Order by any other valid means of payment accepted by REMINISCENCE.
In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the amount of the purchase due by the Customer proves impossible, the Order will be cancelled and the sale automatically terminated.
Article 10 - EVIDENCE AND ARCHIVING
Any contract concluded with the Client corresponding to an Order of an amount exceeding 120 euros including VAT will be archived by REMINISCENCE for a period of ten (10) years in accordance with Article L 213-1 of the Consumer Code.
REMINISCENCE agrees to archive this information in order to track transactions and produce a copy of the contract at the Client's request.
In the event of a dispute, REMINISCENCE will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 11 - TRANSFER OF OWNERSHIP
REMINISCENCE remains the owner of the Products delivered until they are paid for in full by the Customer.
The above provisions do not preclude the transfer to the Customer, at the time when the latter or a third party designated by him takes physical possession of this Product, of the risks of loss or damage to the Products subject to the retention of title, as well as the risks of damage that they may cause.
In the event of delivery to a carrier other than that proposed by REMINISCENCE , the risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier.
Article 12 - DELIVERY
The Products are shipped to the Delivery address that the Customer clearly indicated during the Ordering process.
12.1 Shipping time
The processing times for preparing an order and issuing the invoice, before shipping in-stock products, are indicated on the website. These times exclude weekends and public holidays.
An email will be automatically sent to the Customer at the time of shipment of the Products, provided that the email address in the registration form is correct.
12.2 Delivery Times & Costs
Our deliveries are handled by Chronopost Transport to destinations within the Eurozone.
Shipping costs can be found in the "Shipping Rates" table included as an appendix to these Terms and Conditions. These costs will be indicated by REMINISCENCE during the ordering process, at the time of viewing the shopping cart before validation by the Customer, based on the weight of the package and the delivery address.
The amount of these costs will be payable by the Customer in addition to the price of the Products purchased.
In the absence of any indication or agreement regarding the delivery date, REMINISCENCE shall deliver the Product without undue delay and at the latest thirty (30) days after the conclusion of the Contract in accordance with Article L 216-1 of the Consumer Code.
12.3 Delivery Terms
The Customer can check the status of their Order on the Website. Delivery tracking may be available using the tracking tools of certain carriers. The Customer can also contact Customer Service at any time by email at contact@reminiscence-parfums.com to obtain information on the status of their order.
The package will be delivered to the Customer upon signature and presentation of an identity document.
In case of absence, a delivery notice will be left for the Customer to allow them to collect their package at the location indicated by the Carrier.
12.4 Delivery problems
The Customer is informed of the delivery date at the end of the online ordering process before validating their order.
The Customer must notify REMINISCENCE of any delivery delays by calling Customer Service at +33 (0) 9.75.26.05.44 from Monday to Thursday from 8am to 4pm and on Friday from 8am to 12pm or by sending an email to contact@reminiscence-parfums.com to enable REMINISCENCE to take the necessary steps with the postal services or the sender.
If REMINISCENCE fails to deliver the Products within a reasonable timeframe following the Customer's email notification, and at the latest thirty (30) days after the order, the Customer may cancel their order by calling Customer Service at +33 (0)9.75.26.05.44 from Monday to Thursday, 8:00 AM to 4:00 PM and Friday, 8:00 AM to 12:00 PM, or by sending an email to contact@reminiscence-parfums.com
Once the right of cancellation has been exercised, REMINISCENCE will make a refund of the order to the bank account used to place the order, as soon as possible and at the latest fourteen (14) days from receipt of the cancellation request from the Customer.
12.5 Customer Delivery Verification
The Customer must check the external condition of the package and the Products upon delivery and verify that the Products delivered correspond to their order. Any anomaly concerning the delivery (damaged packages, missing Products compared to the invoice, delivery delays, etc.) must be noted on the delivery receipt presented by the carrier. The Customer must also report this anomaly in writing to REMINISCENCE Customer Relations Department , 1st Avenue, 17th Street, 06510 CARROS (France).
Article 13 – PACKAGING
The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery.
Customers agree to comply with the same standards when returning Products under the conditions set out in Article 8 – Withdrawal Policy.
Article 14 - GUARANTEES
Apart from any commercial guarantees that REMINISCENCE may offer for certain Products, every Customer benefits from "legal guarantees" for all Products in accordance with Article L 221-5 of the Consumer Code.
14.1 Guarantee of conformity
According to Article L 217-4 of the Consumer Code: "The goods conform to the contract if they correspond to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract; if they are suitable for any special purpose sought by the consumer, made known to the seller no later than at the time of conclusion of the contract and which the latter has accepted; if they are delivered with all the accessories and installation instructions, which must be provided in accordance with the contract."
It follows from Article L 217-5 of the Consumer Code that, in addition to the conformity criteria, "the goods are compliant if they are fit for the purpose for which goods of the same type are normally used; if they possess the qualities that the Seller presented to the consumer in the form of a sample or model before the conclusion of the contract; if they are delivered with all the accessories, including packaging, installation instructions that the consumer can legitimately expect; if they correspond to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the Product as well as the public statements made by the Seller, by any person upstream in the chain of transactions, including in advertising or on labelling".
The Consumer has two (2) years from the date of delivery of the Product to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of a lack of conformity, not the date on which it appeared. The legal guarantee of conformity entitles the consumer to the repair or replacement of the Product within thirty (30) days of their request, free of charge and without significant inconvenience.
The Customer may request either a replacement or repair of the Product, at their discretion. However, if the cost of the Customer's chosen option is clearly disproportionate to the available alternative, considering the value of the Product or the significance of the defect, REMINISCENCE may issue a refund instead, without following the Customer's chosen option.
In the event that a replacement or repair is impossible, REMINISCENCE undertakes to refund the price of the Product within thirty (30) days of receipt of the Product returned by the Customer in exchange for the return of the Product to the following address: REMINISCENCE Customer Relations Department 1st Avenue 17th Street 06510 CARROS (France).
14.2 Warranty against hidden defects
In accordance with Article 1641 of the Civil Code: "The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
This guarantee allows the Customer who can prove the existence of a hidden defect to choose between a refund of the price of the Product if it is returned and a refund of part of its price if the Product is not returned.
In the event that a replacement or repair is impossible, REMINISCENCE undertakes to refund the price of the Product within thirty (30) days of receiving the returned Product, provided that the Customer returns the Product to the following address: REMINISCENCE Customer Relations Department 1st Avenue 17th Street 06510 CARROS (France).
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect (Article 1648 of the Civil Code).
15 - RESPONSIBILITY
REMINISCENCE shall not be held liable under any circumstances for non-performance or improper performance of contractual obligations attributable to the Client, in particular during the entry of their Order.
It is further specified that REMINISCENCE does not control the websites that are directly or indirectly linked to the Site. Consequently, it disclaims all liability for the information published on them. Links to third-party websites are provided for informational purposes only, and no guarantee is given as to their content.
Article 16 - FORCE MAJEURE
REMINISCENCE shall not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or failure to perform any of its obligations described in these Terms and Conditions, when the cause of the delay or failure is related to a case of force majeure as defined by the jurisprudence of the French courts.
There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations under the conditions set forth in Articles 1351 and 1351-1 of the Civil Code.
In the event of the occurrence of one of the aforementioned events, REMINISCENCE will endeavor to inform the Client as soon as possible.
Article 17 - PERSONAL DATA
REMINISCENCE collects personal data on the Site concerning its Customers in the context of managing information requests, managing and monitoring Accounts and contracts, managing Orders and Deliveries of Products, managing payment, the proper functioning and continuous improvement of the Site, managing requests for rights arising from the General Data Protection Regulation (GDPR) and, if the Customer has expressly chosen this option, sending them newsletters and commercial offers, unless the Customer no longer wishes to receive such communications from REMINISCENCE.
REMINISCENCE also collects information about its Clients through cookies. Clients can disable cookies by following the instructions provided by their browser.
In this regard, the Customer is invited to consult the REMINISCENCE Privacy Policy accessible at the bottom of the Site's homepage at the following address: www.reminiscence-parfums.com which will give him/her more information relating to the protection of personal data, the processing carried out via the Site and the procedures for exercising rights.
Article 18 - INTELLECTUAL PROPERTY
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright and trademark law.
These elements are the exclusive property of REMINISCENCE or the latter benefits from a license allowing commercial exploitation.
Anyone who publishes a website and wishes to create a direct hyperlink to the Site must request express authorization from REMINISCENCE
This authorization from REMINISCENCE is not granted permanently under any circumstances. This link must be removed at REMINISCENCE's request. Hyperlinks to the Site using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the Site and its content, by any means whatsoever, without the prior express authorization of REMINISCENCE, is prohibited and will constitute an infringement punishable under Articles L 335-1 et seq. and L 716-4 et seq. of the Intellectual Property Code.
Acceptance of these Terms and Conditions constitutes acknowledgment by the Client of REMINISCENCE's intellectual property rights and an undertaking to respect them.
Article 19 - COMPLAINTS
REMINISCENCE provides the Client with the following email address: contact@reminiscence-parfums.com
All written complaints from the Customer must be sent to the following address: REMINISCENCE Customer Relations Department 1st Avenue 17th Street 06510 CARROS (France).
Article 20 - VALIDITY OF THESE TERMS AND CONDITIONS
Any modification of the legislation or regulations in force or any decision of a competent court invalidating one or more clauses of these Terms and Conditions shall not affect their validity.
Such a modification or decision does not in any way authorize the Client to disregard these Terms and Conditions.
Article 21 - MODIFICATION OF THE TERMS AND CONDITIONS OF SALE
These Terms and Conditions apply to all Orders placed online on the Site, as long as the Site is available online.
The Terms and Conditions are dated and may be modified and updated by REMINISCENCE at any time. The applicable Terms and Conditions are those in effect at the time of the Order.
Any changes that may be made to it will not apply to Products already purchased.
Article 22 - APPLICABLE LAW AND JURISDICTION
These Terms and Conditions and the relationship between the Client and REMINISCENCE are governed by French law.
In the event of a dispute related to the application and/or interpretation of these Terms and Conditions or an order, you may contact us at NEWREM/REMINISCENCE, 164 Ter rue d'Aguesseau, 92100 Boulogne-Billancourt (France) or by email at contact@reminiscence-parfums.com in order to find an amicable solution.
In the absence of an amicable agreement, you have the option of resorting to a conventional mediation procedure by contacting the Paris Mediation and Arbitration Centre (CMAP) in accordance with Ordinance No. 2015-1033 of 20 August 2015 and the implementing decree No. 2015-1382 of 30 October 2015, subject to Article L612-2 of the Consumer Code, accessible at http://www.cmap.fr or at the postal address CMAP Service Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS.
You can also submit the dispute to the online dispute resolution service offered by the European Commission in accordance with Article 14 of EU Regulation No 524/2013. This platform can be accessed at the following address: https://webgate.ec.europa.eu/odr/ .
Recourse to mediation is an alternative mechanism that is not a prerequisite for taking legal action.
Therefore, notwithstanding the above, if no amicable solution is found (including following the mediation process described above), you have the option of bringing your claim or dispute directly before a court without following an amicable resolution process; the courts of Nanterre will have jurisdiction to hear any dispute, unless otherwise provided by law which would refer to the mandatory jurisdiction of a foreign court.
APPENDIX 1
WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract)
To the attention of ...................
I hereby notify you of my withdrawal from the General Terms and Conditions of Sale relating to the sale of the Product below:
— Ordered on ................... / Delivered on ...................
— Product ...................
— ...................
— Customer Address: ...................
— ...................
— Date: ...................
In order for the withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period of fourteen days (see General Terms and Conditions Article 8 and Article 221-18 of the Consumer Code).
APPENDIX 2
TRANSPORT FARES
|
Chronopost shipping rates including VAT € |
|||
|
Accessible country upon delivery |
Price < 0.5 kg |
Price 0.5 kg - 2 kg |
Price > 2kg |
|
France |
0 |
0 |
10 |
|
Monaco |
0 |
0 |
10 |
|
Germany |
9 |
13 |
19 |
|
Austria |
9 |
13 |
19 |
|
Belgium |
9 |
13 |
19 |
|
Bulgaria |
11 |
15 |
24 |
|
Croatia |
11 |
15 |
24 |
|
Denmark |
9 |
13 |
19 |
|
Spain |
9 |
13 |
19 |
|
Estonia |
11 |
15 |
24 |
|
Finland |
9 |
13 |
19 |
|
Great Britain |
9 |
13 |
19 |
|
Greece |
9 |
13 |
19 |
|
Hungary |
11 |
15 |
24 |
|
Italy |
9 |
13 |
19 |
|
Latvia |
11 |
15 |
24 |
|
Lithuania |
11 |
15 |
24 |
|
Luxembourg |
9 |
13 |
19 |
|
The Netherlands |
9 |
13 |
19 |
|
Poland |
11 |
15 |
24 |
|
Portugal |
9 |
13 |
19 |
|
Romania |
11 |
15 |
24 |
|
Slovakia |
11 |
15 |
24 |
|
Slovenia |
11 |
15 |
24 |
|
Suede |
11 |
15 |
24 |
|
Czech Republic |
11 |
15 |
24 |
|
Countries using currencies other than the Euro: United Kingdom, Bulgaria, Czech Republic, Hungary, Poland, Romania, Sweden. For these countries, the buyer's bank directly manages the exchange into Euros. |
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