Terms & Conditions
General terms and conditions
These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions of Sale” or “GTCS”) are entered into by NEWREM (a simplified joint stock company with capital of €1,946.00, headquartered at 164 Ter rue d’Aguesseau 92100 Boulogne-Billancourt, registered with the Registre du Commerce et des Société de Nanterre under number 880 148 507 – VAT number FR 94880148507) hereinafter “the Vendor” and the natural person with consumer status (hereinafter “the Customer”) wishing to make a purchase of perfumes, perfumery accessories and/or any other type of product developed under the REMINISCENCE brand (hereinafter “the Products”), via the Internet site www.reminiscence-parfums.com (hereinafter the “Site”).
The Seller can be contacted as follows:
Email: contact@reminiscence.mc
Telephone: +33 (0)9 75 26 05 44
These terms and conditions are available at any time on the Site’s home page.
IMPORTANT
Any Order placed on the Site implies the Customer’s unreserved acceptance of these General Terms and Conditions of Sale.
Consultation of the Site by the Customer is also governed by the Site’s Legal Notice and General Terms and Conditions of Use, as well as by the Privacy Policy, which are accessible on the Site, also at the bottom of the home page.
DEFINITIONS
The terms used hereinafter have the following meanings in these GCS:
“Customer” refers to the Vendor’s co-contractor, who warrants that he/she is a consumer as defined by French law and jurisprudence. As such, it is expressly provided that the Customer is a natural person acting for purposes that do not fall within the scope of a commercial, industrial, craft, liberal or agricultural activity.
“Order”: refers to the purchase of Products by a Customer on the Site.
“Identifiers”: refers to the e-mail address or identifier chosen by the Customer at the time of registration, as well as his/her password, required to access his/her Account on the Site.
“Account”: refers to the space dedicated to the Customer and associated with all the data provided by the Customer, hosted on the Site. Access to the Account is via the Customer’s Identifiers.
“Delivery”: refers to the presentation of Products ordered by the Customer at the delivery address indicated at the time of the Order.
“Products”: refers to all Products marketed by the Vendor on the Site, such as Perfumery Products and accessories presented under the REMINISCENCE brand, exclusive property of the Vendor.
“Site”: refers to the Seller’s Internet site accessible at the following address: www.reminiscence-parfums.com
. The Parties”: means the Seller and the Customer collectively referred to as.
“Territory”: Place of delivery of products: Metropolitan France-Monaco-Corsica
Article 1 – PURPOSE
These General Terms and Conditions govern the sale of Products ordered from the Vendor by the consumer customer via the www.reminiscence-parfums.com website.
In particular, they define all the stages involved in placing and delivering the order, and provide for any incidents that may arise.
Article 2 – ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE
The Customer undertakes to read these terms and conditions carefully and to accept them expressly, before proceeding with the payment of an Order for Products placed on the Site.
These GCS are referenced at the bottom of the Site’s home page by means of an accessible link and must be consulted before placing an Order.
The Vendor strongly advises the Customer to read these General Terms and Conditions with each new Order, as the latest version applies to all new Product Orders.
By clicking on the “Add to Cart”, “Proceed to Checkout”, “Place Order” and “Confirm Order” buttons, the Customer acknowledges having read, understood and accepted the GTC without limitation or condition.
Article 3 – REGISTERING A CUSTOMER ACCOUNT ON THE WEBSITE
3.1 Customer account activation
The Customer has the option of registering on the Site in order to create an account. Registration is free of charge.
The registration of a Customer automatically leads to the opening of an Account in his/her name, from which he/she can track his/her Orders and return requests, and update his/her personal information.
To open this account, the customer must :
– Choose a login ;
– Enter your email address ;
– Choose a password ;
The Customer’s login details are the e-mail address or user name given when registering, and the password.
The Customer may log in to his or her account to change the password. The Customer is strongly advised to change his password regularly.
The Customer can access his account at any time by logging in using his login and password.
Any incomplete registration will not be validated, which the Customer acknowledges and accepts.
The Vendor reserves the right to ask the Customer to confirm by any appropriate means his identity, eligibility and the information communicated.
Customers are informed and accept that the information entered for the purposes of creating or updating their account constitutes proof of their identity. The information entered by Customers is binding as soon as it has been validated.
The Vendor undertakes to keep securely all contractual elements whose retention is required by law or regulation.
The Customer shall be solely responsible for the use of his login and password and for any actions taken through his Account.
In the event that a Customer discloses or uses his identifiers in a manner contrary to their intended purpose, the Vendor may terminate access to the Account without notice or compensation.
The Vendor cannot be held responsible in the event of a Customer’s identity being stolen. All access and operations carried out from a Customer Account will be presumed to be carried out by that Customer, insofar as the Vendor is not obliged and does not have the technical means to ensure the identity of persons accessing the Account.
Any loss, misappropriation or unauthorized use of a Customer’s Identifiers and their consequences are the sole responsibility of the Customer, who is required to notify the Vendor without delay by e-mail: contact@reminiscence.mc
3.2 Customer account deactivation
The Customer may close his account at any time by sending an email to contact@reminiscence.mc
. The Account will then be deactivated by the Seller as soon as possible, and a confirmation email will be sent to the Customer.
In the case of pending orders, these must be paid for by the Customer and delivered by the Vendor.
Article 4 – ORDER PROCEDURE
4.1 Terms of purchase
In order to purchase a Product, the Customer must be at least eighteen (18) years old and/or have legal capacity and be a consumer.
4.2 Product characteristics
All the Products offered for Sale by the Seller on its Site are presented in a clear, legible and comprehensible manner; they are new and comply with current European legislation and the standards applicable in France to perfumery products.
The Seller shall indicate when legally required to do so:
– The environmental qualities and characteristics of any waste-generating product (incorporation of recycled materials, durability, recyclability);
– Product sorting rules.
The Customer is required to carefully read the various warnings appearing on the data sheets describing the Products and in particular the various recommendations for use before proceeding with any Order.
4.3 Controls
Orders are placed directly on the Site. To place an Order, the Customer must follow the steps described below. Please note, however, that depending on the Customer’s start page, the steps may differ slightly.
4.4 Product Selection and Purchase Option
The Customer must select the Product(s) of his/her choice by clicking on the Product concerned, choosing the desired characteristics and quantities. Once the Product has been selected, it is placed in the Customer’s basket. The Customer may then add as many Products as he/she wishes.
4.5 Placing an order
Once the Products have been selected and placed in the shopping basket, the Customer must click on the “CART TOTAL” button and check that the contents of the Order are correct, then click on the “CHECKOUT” button.
Once this operation has been carried out, an automatically completed online “ORDER SUMMARY” form appears, summarizing the Products, the price, the applicable taxes and, if applicable, the delivery charges.
In order for the Order to be validly processed by the Vendor, the Customer is then invited either to log on to his/her Account with his/her login and password, to be indicated in the fields marked with an asterisk (*), or to provide the information required to identify him/her by clearly completing the mandatory fields: “CONTACT INFORMATION”, “DELIVERY ADDRESS”, “PAYMENT OPTIONS”. An optional box “ADD A NOTE TO YOUR ORDER” is provided for any information the Customer may wish to communicate to the Vendor, particularly concerning delivery instructions.
The Customer must clearly indicate all information relating to the Delivery, in particular the exact Delivery address as well as any access code to the Delivery address.
The customer can then proceed to payment, which will be carried out securely.
4.6 Acknowledgement of receipt of order
Once all the steps described above have been completed, a page appears on the Site to acknowledge receipt of the Customer’s Order.
A copy of the acknowledgement of receipt of the Order is automatically sent to the Customer by e-mail, provided that the address given on the form is correct.
The Vendor does not send order confirmations by post, telephone or fax.
4.7 Billing
Neither the order form that the Customer draws up online, nor the acknowledgement of receipt of the Order that the Vendor sends to the Customer by e-mail, constitute an invoice. Whatever the method of Order or payment used, the Customer will receive the original invoice inside the parcel upon delivery of the Products.
4.8 Order date
The date of the Order is the date on which the Seller acknowledges receipt of the Order online. The lead times indicated on the Site only begin to run from this date.
Article 5 – PRICES
For all Products, prices are displayed in euros, inclusive of all taxes, as well as applicable delivery charges (excluding packaging and gifts, depending on the delivery address and the carrier or mode of transport chosen).
In particular, prices include Value Added Tax (VAT) at the rate applicable on the Order date. Any change in the applicable rate may affect the price of the Products from the date on which the new rate comes into force.
The applicable VAT rate is expressed as a percentage of the value of the Product sold.
The prices of the Vendor’s suppliers are subject to change. Consequently, the prices indicated on the Site may change. They may also be modified in the event of special offers or sales.
The applicable price is that indicated on the Site on the date the Order is placed by the Customer.
Article 6 – AVAILABILITY OF PRODUCTS
The Vendor undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the Parties have agreed otherwise.
The unavailability of a Product is indicated on the page of the Product concerned. Customers may also be informed when a Product is restocked by the Seller.
In any event, if unavailability was not indicated at the time the Order was placed, the Vendor undertakes to inform the Customer without delay if the Product is unavailable.
In the event that a Product is unavailable, the Vendor may, and if the parties agree, offer an alternative Product of equivalent quality and price, accepted by the Customer.
If the Customer decides to cancel his Order for unavailable Products, he will be reimbursed for all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was cancelled.
Article 7 – ONLINE NOTICE
The customer may leave a review in the space provided at the end of each detailed product sheet, in the fields marked with an asterisk (*) . Reviews will be visible on the product sheet, along with the customer’s first and last name and the date of the review.
The Seller may classify online notices according to their date.
The Seller undertakes not to divulge the person’s email address , likewise it undertakes that the processing of personal data carried out within this framework complies with the Law “Informatique et Libertés” of 6/01/1978 and the RGPD.
The Vendor reserves the right to delete a notice if it:
– Damages the image, reputation and commercial interests of REMINISCENCE brand Products and associated brands,
– Contains abusive, defamatory, racist or illegal language.
No consideration is provided by the Vendor in exchange for a Customer submitting a review.
Article 8 – WITHDRAWAL
8.1 The principle of withdrawal
In accordance with the provisions of article L 221-18 of the French Consumer Code, the Customer has the right to retract by returning or returning the Product to the Vendor, without having to give reasons for his decision, except for Products likely to deteriorate or expire rapidly in accordance with article L. 221-28 of the French Consumer Code.
The Customer shall bear the direct cost of returning the goods.
To this end, the Product must be returned or restituted at the latest within fourteen (14) days following the communication of the decision to withdraw, unless the Seller offers to collect the Product itself.
8.2 The withdrawal period
The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods.
In the event that the Customer has ordered several Products via a single Order giving rise to several Deliveries, the withdrawal period will expire fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last good.
To exercise his right of withdrawal, the Customer must notify his decision to withdraw in an unambiguous statement by letter sent by post, or by e-mail to the following address: contact@reminiscence.mc
Where applicable, a withdrawal form is available to the Customer proposed in Appendix 1 of these Terms and Conditions.
8.3 Exclusions from the right of withdrawal
In accordance with article L221-28 of the French Consumer Code, the Customer may not exercise his right of withdrawal in particular for the following Products:
– Which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
– Which, after delivery and by their nature, are inseparably mixed with other items;
– Whose price depends on fluctuations in the financial market beyond the control of the Vendor and which may occur during the withdrawal period.
– Manufactured according to the Customer’s specifications or clearly personalized, (such is notably the case for Products having benefited from personalized engraving).
8.4 Effects of withdrawal
In the event of withdrawal by the Customer, the Vendor undertakes to reimburse all sums paid, including delivery charges, without undue delay, and at the latest within fourteen (14) days of being informed of the Customer’s decision to withdraw (article L. 221-24 of the French Consumer Code).
Unless the Vendor offers to collect the Products himself, the Vendor may defer reimbursement until the Products have been collected or until the Customer has provided proof of shipment of the Products, whichever comes first.
The Vendor will make the refund using the same means of payment that the Customer used for the initial transaction, unless the Customer expressly agrees to use another means of payment and insofar as the refund will not incur any costs for the Customer.
8.5 Return policy
In any event, the Customer must return the Product no later than fourteen (14) days after communicating his decision to withdraw from these GTC.
This deadline is deemed to have been met if the Customer returns the Product before the fourteen (14) day deadline has expired.
8.6 Condition of returned goods
The Product must be returned to the Vendor in its original packaging (or at least in packaging providing equivalent protection for the said Product during its return transport), as well as in its original, unopened box, in excellent condition, enabling it to be re-sold by the Vendor, with all accessories, instructions, warranty, etc., and in its original packaging. In the event of the return of Products which have been the subject of a promotional offer including one or more gifts, the Customer must also return the Product accompanied by said gifts.
Article 9 – PAYMENT
9.1 Payment methods
The means of payment proposed by the Vendor is payment by BANK CARD.
In the event of a different method of payment, the Customer must contact the Vendor by telephone on 09.75.26.05.44 or by e-mail at the following address: contact@reminiscence.mc in order to inform the Vendor and agree on payment by secure means.
Unless the server is unavailable, the Customer will be able to pay for his order after its final validation on the Site by means of a CB, Visa, Mastercard or American Express payment card.
The Vendor will take all necessary measures to guarantee the security and confidentiality of data transmitted online in the context of online payment on the Site.
It is hereby specified that all information relating to payment, provided on the Site, is transmitted to the Site’s bank and is not processed on the Site.
9.2 Payment date
In the case of a single payment by credit card, the Customer’s account will be debited as soon as the Product Order is placed on the Site.
In the case of partial Delivery, the total amount will be debited from the Customer’s account at the earliest when the first parcel is dispatched.
If the Customer decides to cancel his/her Order for unavailable Products, the refund will be made in accordance with the last paragraph of article 6 of the present G.C.V..
9.3 Refusal of payment
If the bank refuses to debit a card, the Customer must contact the Vendor’s Customer Service Department in order to pay for the Order by any other valid means of payment accepted by the Vendor.
In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the amount of the purchase due by the Customer proves impossible, the Order will be cancelled and the sale automatically terminated.
Article 10 – PROOF AND ARCHIVING
Any contract concluded with the Customer corresponding to an Order amounting to more than 120 euros inclusive of tax will be archived by the Vendor for a period of ten (10) years in accordance with article L. 213-1 of the French Consumer Code.
The Vendor agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the Customer’s request.
In the event of a dispute, the Vendor will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 11 – TRANSFER OF TITLE
The Vendor remains the owner of the Products delivered until full payment has been received from the Customer.
The above provisions do not preclude the transfer to the Customer, at the time when the latter or a third party designated by him takes physical possession of the Product, of the risks of loss or damage to the Products subject to retention of title, as well as the risks of damage which they may cause.
In the event of delivery to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier.
Article 12 – DELIVERY
Products can only be delivered to the following territories: mainland France, Corsica and Monaco.
It is impossible to place an Order for any Delivery address located outside this Territory.
Products are shipped to the delivery address indicated by the Customer during the Order process.
12.1 Shipping time
The time required to prepare and invoice an Order, prior to dispatch of Products in stock, is indicated on the Site. These times do not include weekends or public holidays.
An e-mail message will automatically be sent to the Customer when the Products are dispatched, provided that the e-mail address given in the registration form is correct.
12.2 Delivery times & costs
During the Order process, the Vendor informs the Customer of the possible delivery times and methods for the Products purchased. Shipping costs are calculated according to the delivery method, the weight of the parcel and the delivery address.
The amount of these costs will be payable by the Customer in addition to the price of the Products purchased.
Details of delivery times and costs are given on the Site.
In the absence of any indication or agreement as to the delivery date, the Vendor will deliver the Product without undue delay and no later than thirty (30) days after the conclusion of the Contract, in accordance with article L 216-1 of the French Consumer Code.
12.3 Delivery terms
Customers can check the status of their Orders on the Site. Delivery tracking may be carried out using the tracking tools of certain carriers. Customers may also contact the Customer Relations department at any time by e-mail at contact@reminiscence.mc to obtain information on the status of their order.
The parcel will be delivered to the customer against signature and presentation of an identity document.
In the event of absence, a delivery notice will be left for the Customer to pick up the parcel at the post office.
12.4 Delivery problems
The customer is informed of the delivery date when he chooses the carrier, at the end of the online ordering procedure before validating his order.
The Customer must notify the Vendor of any delay in delivery as soon as possible by calling the Customer Relations Department on 09.75.26.05.44 from Monday to Thursday from 08:00 to 16:00 and on Friday from 08:00 to 12:00 or by sending an email to contact@reminiscence.mc to enable the Vendor to take the necessary steps with the postal services or the sender.
If the Vendor does not deliver the Products within a reasonable period of time after the Customer has sent the email and no later than thirty (30) days after the order has been placed, the Customer may cancel the order by calling the Customer Relations Department on 09.75.26.05.44 from Monday to Thursday from 08:00 to 16:00 and on Friday from 08:00 to 12:00 or by sending an email to contact@reminiscence.mc.
Once the right to cancel has been exercised, the Vendor will refund the order to the bank account used to place the order, as soon as possible and no later than fourteen (14) days from receipt of the Customer’s cancellation request.
12.5 Control of delivery by the Customer
The Customer must check the external condition of the package and the Products on delivery and verify that the Products delivered correspond to the order. Any anomaly concerning the delivery (damaged packages, Products missing in relation to the invoice, delay in delivery, etc.) must be noted on the delivery receipt presented by the carrier. The Customer must also report this anomaly in writing to REMINISCENCE Service Relation Clients 164 Ter rue d’Aguesseau 92100 Boulogne-Billancourt.
Article 13 – PACKAGING
The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery.
Customers undertake to comply with the same standards when returning Products under the conditions set out in Article 7 – Withdrawal Policy.
Article 14 – GUARANTEES
In addition to the commercial warranties that the Vendor may offer for certain Products, all Customers benefit from “legal warranties” for all Products in accordance with article L 221-5 of the French Consumer Code.
14.1 Warranty of conformity
Under the terms of Article L 217-4 of the French Consumer Code: “The good conforms to the contract if it corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract; if It is fit for any special purpose sought by the consumer, brought to the attention of the seller no later than at the time of conclusion of the contract and which the latter has accepted; if It is delivered with all accessories and installation instructions, to be provided in accordance with the contract”.
Article L 217-5 of the French Consumer Code states that, in addition to the criteria of conformity, the good is in conformity if it is fit for the usual use of a good of the same type; if it possesses the qualities that the Seller presented to the consumer in the form of a sample or model before the conclusion of the contract; if it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect; If it corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety that the consumer may legitimately expect for goods of the same type, having regard to the nature of the Product as well as to public statements made by the Seller, by any person upstream in the transaction chain including in advertising or on labelling.
The Consumer has a period of two (2) years from the delivery of the Product to obtain the implementation of the legal warranty of conformity in the event of the appearance of a defect of conformity. During this period, the consumer is only required to establish the existence of a lack of conformity and not the date of its appearance. The legal warranty of conformity gives the consumer the right to repair or replace the Product within thirty (30) days of his request, free of charge and without any major inconvenience for him.
The Customer may request the replacement or repair of the Product, as he chooses. However, if the cost of the Customer’s choice is manifestly disproportionate to the possible option, given the value of the Product or the importance of the defect, the Vendor may proceed with a refund, without following the option chosen by the Customer.
In the event that replacement or repair is impossible, the Vendor undertakes to refund the price of the Product within thirty (30) days of receipt of the Product returned by the Customer, in exchange for returning the Product to the following address: NEWREM 164 Ter rue d’Aguesseau 92100 Boulogne-Billancourt.
14.2 Warranty against hidden defects
In accordance with article 1641 of the French Civil Code: “The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them”.
This guarantee allows customers who can prove the existence of a hidden defect to choose between a refund of the price of the Product if it is returned, or a refund of part of its price if the Product is not returned.
In the event that replacement or repair is impossible, the Vendor undertakes to refund the price of the Product within thirty (30) days of receipt of the returned Product and in exchange for the return of the Product by the Customer to the following address: NEWREM, Service Relation Clients 164 Ter rue d’Aguesseau 92100 Boulogne-Billancourt.
The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect (Article 1648 of the French Civil Code).
15 – LIABILITY
The Vendor may not be held liable in the event of non-performance or improper performance of contractual obligations attributable to the Customer, in particular during the Order entry process.
The Vendor shall not be held liable, or considered to have failed, for any delay or non-performance of any of its obligations described in these GCS, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French Courts and Tribunals.
It should also be noted that the Vendor has no control over websites that are directly or indirectly linked to the Site. Consequently, the Vendor accepts no responsibility for the information published on these sites. Links to third-party websites are provided for information purposes only, and no guarantee is given as to their content.
Article 16 – FORCE MAJEURE
The Vendor may not be held liable if the non-performance or delay in the performance of any of its obligations described in these GCS is due to force majeure.
Force majeure in contractual matters occurs when an event beyond the debtor’s control, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure and the parties are released from their obligations under the conditions provided for in articles 1351 and 1351-1 of the French Civil Code.
In the event of the occurrence of one of the aforementioned events, the Vendor will endeavour to inform the Customer as soon as possible.
Article 17 – PERSONAL DATA
On the Site, the Vendor collects personal data concerning its Customers as part of the management of information requests, the management and monitoring of Accounts and contracts, the management of Product Orders and Deliveries, the management of payment, the proper functioning and ongoing improvement of the Site, the management of requests for rights arising from the RGPD and, if the Customer has expressly chosen this option, to send the Customer newsletters and commercial offers, unless the Customer no longer wishes to receive such communications from the Vendor.
The Vendor also collects information about its Customers by means of cookies. Customers may deactivate cookies by following the instructions provided by their browser.
In this respect, the Customer is invited to consult the Seller’s Privacy Policy accessible at the bottom of the Site’s home page at the following address www.reminiscence-parfums.com, which will provide further information on the protection of personal data, the processing carried out via the Site and the procedures for exercising rights.
Article 18 – INTELLECTUAL PROPERTY
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright and trademark law.
These elements are the exclusive property of the Vendor, or the Vendor has been granted a license to use them commercially.
Any person who publishes a website and wishes to create a direct hypertext link to the Site must request the Vendor’s authorization in writing.
Under no circumstances will this authorization from the Vendor be granted on a permanent basis. This link must be removed at the Vendor’s request. Hypertext links to the Site using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the Site and its contents, by any process whatsoever, without the Vendor’s express prior authorization, is prohibited and will constitute an infringement punishable by articles L 335-1 et seq. and L 716-4 et seq. of the French Intellectual Property Code.
Acceptance of these GTS constitutes recognition by the Customer of the Vendor’s intellectual property rights and an undertaking to respect them.
Article 19 – COMPLAINTS
The Vendor provides the Customer with the following e-mail address: contact@reminiscence.mc
Any written complaint from the Customer must be sent to the following address: NEWREM Service Relation Clients 164 Ter rue d’Aguesseau 92100 Boulogne-Billancourt.
Article 20 – VALIDITY OF THESE GTCS
Any change in current legislation or regulations, or any decision by a competent court invalidating one or more clauses of these GTCS shall not affect their validity.
Any such modification or decision does not authorize the Customer to disregard these GTC.
Article 21 – MODIFICATION OF THE GCS
These General Terms and Conditions of Sale apply to all Orders placed online on the Site, as long as the Site is available online.
The General Terms and Conditions of Sale are dated precisely and may be modified and updated by the Vendor at any time. The General Terms and Conditions of Sale applicable are those in force at the time of the Order.
Modifications to the present General Terms and Conditions of Sale will not apply to Products already purchased.
Article 22 – APPLICABLE LAW AND JURISDICTION
These terms and conditions and the relationship between the customer and the seller are governed by French law.
Any dispute relating to the conclusion, interpretation, performance or termination of this contract shall be submitted to the exclusive jurisdiction of the Nanterre court, including in summary proceedings or by petition, notwithstanding multiple defendants, incidental claims, warranty appeals, emergency proceedings, by summary proceedings or by petition.
However, prior to any recourse, the Customer is invited to contact the Vendor’s complaints department.
If no agreement is reached, or if the Customer proves that he has previously attempted to resolve his dispute directly with the Vendor by means of a written complaint, an optional mediation procedure will be proposed, conducted in a spirit of loyalty and good faith, with a view to reaching an amicable agreement in the event of any dispute relating to the present GTCS, including those concerning its validity.
To initiate this mediation, the Customer may contact the Seller’s mediator, Mr Stabile, whose contact details will be communicated to him by writing to the following email address: contact@reminiscence.mc
The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute.
Since mediation is not compulsory, the Customer or the Seller may withdraw from the process at any time.
In the event that mediation fails or is not envisaged, the dispute which may have given rise to mediation will be referred to the competent jurisdiction designated above.
APPENDIX 1
CANCELLATION FORM
(Please complete and return this form only if you wish to withdraw from the contract)
Attention: ……………….
I hereby notify you of my withdrawal from the General Terms and Conditions concerning the sale of the following Product:
– Ordered on ………………./ delivered on ……………….
– Product ……………….
– ……………….
– Customer address: ……………….
– ……………….
– Date: ………………. ……………….
In order for the withdrawal period to be respected, the Customer must transmit his communication relating to the exercise of the right of withdrawal before the expiry of the fourteen-day withdrawal period (cf C.G.V Article 8 and Article 221-18 of the French Consumer Code).