GENERAL CONDITIONS OF SALE
These General Terms and Conditions of Sale (hereinafter “General Terms and Conditions of Sale” or “GTC”) are concluded between the company NEWREM (Simplified joint-stock company with capital of €1,946.00, whose registered office is located at 164 Ter rue d'Aguesseau 92100 Boulogne-Billancourt, registered with the Nanterre Trade and Companies Register under number 880 148 507 – VAT number FR 94880148507) hereinafter “the Seller” and the natural person with the status of consumer (hereinafter the “Customer”) wishing to make a purchase of perfumes, perfumery accessories and/or any other type of product developed under the REMINISCENCE brand (hereinafter “the Products”), via the website www.reminiscence-parfums.com (hereinafter the “Site”).
The Seller can be contacted as follows:
Email: contact@reminiscence.mc
Telephone: +33 (0)9 75 26 05 44
These T&Cs are accessible at any time on the Site's homepage.
IMPORTANT
Any Order placed on the Site necessarily implies the Customer's unreserved acceptance of these General Conditions of Sale.
Consultation of the Site by the Client is also governed by the Legal Notices and General Conditions of Use of the Site as well as by the Confidentiality Policy accessible on the Site also at the bottom of the home page.
DEFINITIONS
The terms used below have the following meanings in these T&Cs:
"Customer" means the Seller's co-contractor, who guarantees that he or she has the status of consumer as defined by French law and case law. As such, it is expressly provided that the Customer is a natural person who acts for purposes that do not fall within the scope of a commercial, industrial, craft, liberal or agricultural activity.
“Order”: means the purchase of Products by a Customer on the Site.
“Identifiers”: means the email address or username chosen during registration by the Customer, as well as their password, required to access their Account on the Site.
“Account”: means the space dedicated to the Client associated with all the data provided by the Client, hosted on the Site. Access to the Account is via the Client’s Identifiers.
“Delivery”: means the presentation of the Products ordered by the Customer to the delivery address indicated when placing the Order.
“Products”: means all Products marketed by the Seller on the Site such as perfumery Products and accessories presented under the REMINISCENCE brand, the exclusive property of the Seller.
“Site”: means the Seller’s website accessible at the following address: www.reminiscence-parfums.com
“The Parties”: The Seller and the Customer collectively referred to as .
“Territory”: Place of delivery of products: Metropolitan France-Monaco-Corsica
Article 1 – PURPOSE
These General Terms and Conditions govern the sale of Products ordered via the Site www.reminiscence-parfums.com by the Consumer Customer from the Seller.
In particular, they define all the steps necessary for placing the order and its delivery and provide for all possible incidents that may result.
Article 2 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The Customer undertakes to read these terms and conditions carefully and expressly accept them before proceeding to payment for an Order for Products placed on the Site.
These General Terms and Conditions are referenced at the bottom of the Site's home page by means of an accessible link and must be consulted before placing the Order.
The Seller strongly advises the Customer to read these General Terms and Conditions for each new Order, the latest version applying to any new Order of Products.
By clicking on the buttons “Add to Cart” then “Proceed to Checkout”, “Place Order” and finally “Confirm Order”, the Customer acknowledges having read, understood and accepted the T&Cs without limitation or condition.
Article 3 – REGISTRATION OF A CUSTOMER ACCOUNT ON THE SITE
3.1 Activation of the Customer Account
The Customer has the option to register on the Site in order to create an account. This registration is free.
A Customer's registration automatically results in the opening of an Account in their name from which they can track their Orders and return requests and update their personal information.
For the purpose of opening this account, the customer must:
– Choose an identifier;
– Indicate your email address;
– Choose a password;
The email address, or the username provided during registration and the password constitute the Client's identifiers.
The Customer may log in to his account to change the password. The Customer is strongly recommended to change his password regularly.
The Customer can access his account at any time after logging in using his credentials.
Any incomplete registration will not be validated, which the Client acknowledges and accepts.
The Seller reserves the right to ask the Customer to confirm by any appropriate means, his identity, his eligibility and the information communicated.
Customers are informed and accept that the information entered for the purpose of creating or updating their account constitutes proof of their identity. The information entered by Customers is binding upon them upon validation.
The Seller undertakes to securely store all contractual elements whose retention is required by law or regulations in force.
The Customer will be solely responsible for the use of his/her identifiers or actions taken through his/her Account.
In the event that a Customer discloses or uses their identifiers in a manner contrary to their intended purpose, the Seller may then terminate access to the Account without notice or compensation.
The Seller shall not be held liable in any way for any identity theft of a Customer. Any access and transaction carried out from a Customer Account shall be presumed to have been carried out by that Customer, to the extent that the Seller is not obliged and does not have the technical means to ensure the identity of the persons having access to the Account.
Any loss, misappropriation, or unauthorized use of a Customer's Identifiers and their consequences are the sole responsibility of the Customer, who is required to notify the Seller without delay by email: contact@reminiscence.mc
3.2 Deactivation of the Customer Account
The Client may close his account at any time by sending an email to contact@reminiscence.mc
The Account will then be deactivated by the Seller as soon as possible, a confirmation email will be sent to the Customer.
In the event of current orders, these must be paid for by the Customer and delivered by the Seller.
Article 4 – ORDERING PROCEDURE
4.1 Conditions of purchase
To be able to purchase a Product, the Customer must be at least eighteen (18) years old and/or have legal capacity and be a consumer.
4.2 Product Characteristics
All Products offered for Sale by the Seller on its Site are presented in a clear, legible and understandable manner; they are new and comply with current European legislation and the standards applicable in France regarding perfumery Products.
The Seller will indicate when legally required to do so:
– The environmental qualities and characteristics of any waste-generating Product (incorporation of recycled materials, durability, recyclability);
– The sorting rules applicable to the Product.
The Customer will be required to carefully read the various warnings appearing on the sheets describing the Products and in particular the various usage instructions before placing any Order.
4.3 Orders
Orders are placed directly on the Site. To place an Order, the Customer must follow the steps described below. Please note, however, that depending on the Customer's home page, the steps may differ slightly.
4.4 Product Selection and Purchase Option
The Customer must select the Product(s) of their choice by clicking on the relevant Product, choosing the desired characteristics and quantities. Once the Product has been selected, the Product is placed in the Customer's basket. The Customer can then add as many Products as they wish to their basket.
4.5 Placing the Order
Once the Products have been selected and placed in the basket, the Customer must click on the “TOTAL BASKET” button and check that the contents of their Order are correct, they can then click on the “PROCEED TO CHECKOUT” button.
Once this operation has been carried out, an automatically completed online form “ORDER SUMMARY” is displayed, summarizing the Products, summarizing the price, applicable taxes and, where applicable, delivery costs.
In order for the Order to be validly processed by the Seller, the Customer is then invited either to log into his Account with his identifiers to be indicated in the fields marked with an asterisk (*), or to provide the information allowing him to be identified by clearly completing the mandatory fields: "CONTACT INFORMATION", "DELIVERY ADDRESS", "PAYMENT OPTIONS". An optional box "ADD A NOTE TO YOUR ORDER" is provided for any information that the Customer could communicate to the Seller, in particular concerning delivery instructions.
The Customer must clearly indicate all information relating to the Delivery, in particular the exact Delivery address as well as any access code to the delivery address.
The Customer can then proceed to payment, which will be made securely.
4.6 Acknowledgment of Receipt of Order
Once all the steps described above are completed, a page appears on the Site to acknowledge receipt of the Customer's Order.
A copy of the Order acknowledgment is automatically sent to the Customer by email, provided that the address provided via the form is correct.
It is specified that the Seller does not send any order confirmation by post, telephone or fax.
4.7 Billing
Neither the order form that the Customer establishes online, nor the acknowledgment of receipt of the Order that the Seller sends to the Customer by email constitutes an invoice. Regardless of the Order or payment method used, the Customer will receive the original invoice upon Delivery of the Products, inside the package.
4.8 Date of the Order
The date of the Order is the date on which the Seller acknowledges receipt of the Order online. The deadlines indicated on the Site only begin to run from this date.
Article 5 – PRICE
For all Products, prices are displayed in euros including all taxes (TTC) as well as the applicable Delivery costs (excluding packaging and gifts, depending on the Delivery address and the carrier or mode of transport chosen).
Prices inclusive of VAT include in particular Value Added Tax (VAT) at the rate in effect on the Order date. Any change in the applicable rate may impact the price of the Products from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the Product sold.
The prices of the Seller's suppliers are subject to change. Consequently, the prices indicated on the Site may change. They may also be modified in the event of special offers or sales.
The applicable price is that indicated on the Site on the date on which the Order is placed by the Customer.
Article 6 – AVAILABILITY OF PRODUCTS
The Seller undertakes to deliver the Product on the date or within the time period indicated to the Customer, unless the Parties have agreed otherwise.
The unavailability of a Product is indicated on the relevant Product page. Customers may also be informed by the Seller when a Product is restocked.
In any event, if the unavailability was not indicated at the time of the Order, the Seller undertakes to inform the Customer without delay if the Product is unavailable.
In the event that a Product is unavailable, the Seller may, and if the parties agree, offer an alternative Product of equivalent quality and price, accepted by the Customer.
If the Customer decides to cancel his Order for unavailable Products, he will obtain reimbursement of all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was terminated.
Article 7 – ONLINE NOTICES
The Customer has the possibility to leave his opinion, in the space provided for this purpose at the end of each detailed Product sheet, in the fields indicated by an asterisk (*). The opinions collected will be visible on the Product sheet with the name and first name of the Customer as well as the date of the opinion.
The Seller may classify online reviews according to their date.
The Seller undertakes not to disclose the person's email address, and also undertakes that the processing of personal data carried out in this context complies with the "Informatique et Libertés" Law of 6/01/1978 and the GDPR.
The Seller reserves the right to delete a review if it:
– Damages the image, reputation and commercial interests of REMINISCENCE brand Products and associated brands,
– Contains offensive, defamatory, racist or illicit remarks.
No consideration is provided by the Seller in exchange for a Customer submitting a review.
Article 8 – WITHDRAWAL
8.1 The Principle of Withdrawal
In accordance with the provisions of Article L 221-18 of the Consumer Code, the Customer has the right to withdraw by returning or restoring the Product to the Seller, without having to justify his decision except for Products likely to deteriorate or expire quickly in accordance with Article L. 221-28 of the Consumer Code.
The Customer must bear the direct costs of returning the goods.
To do this, the Product must be returned or given back no later than fourteen (14) days following communication of the decision to withdraw, unless the Seller offers to collect the Product himself.
8.2 The withdrawal period
The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party, other than the carrier, and designated by the Customer, takes physical possession of the goods.
In the event that the Customer has ordered several Products via a single Order giving rise to several Deliveries, the withdrawal period will expire fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last good.
To exercise his right of withdrawal, the Customer must notify his decision to withdraw by means of an unambiguous declaration by letter sent by post, or by email to the following address: contact@reminiscence.mc
If applicable, a withdrawal form is available to the Customer in Appendix 1 of these General Conditions of Sale.
8.3 Exclusions from the right of withdrawal
In accordance with article L221-28 of the Consumer Code, the Customer may not exercise his right of withdrawal, in particular for the following Products:
– Which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
– Which after being delivered and by their nature, are inseparably mixed with other items;
– The price of which depends on fluctuations in the financial market beyond the control of the Seller and which may occur during the withdrawal period.
– Made according to the Customer’s specifications or clearly personalized (this is particularly the case for Products that have benefited from personalized engraving).
8.4 Effects of withdrawal
In the event of withdrawal by the Customer, the Seller undertakes to reimburse all sums paid, including Delivery costs, without undue delay, and at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw (article L. 221-24 of the Consumer Code).
Unless the Seller offers to collect the Products itself, the Seller may defer reimbursement until the Products have been collected or until the Customer has provided proof of shipment of the Products, whichever is the earliest.
The Seller will make the reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to use another means of payment and provided that the reimbursement will not incur any costs for the Customer.
8.5 Return procedures
The Customer must in any event, no later than fourteen (14) days after communicating his decision to withdraw from these General Terms and Conditions.
This deadline is deemed to have been met if the Customer returns the Product before the expiry of the fourteen (14) day period.
8.6 Condition of returned goods
The Product must be returned to the Seller in its original packaging (or at least in packaging providing equivalent protection to said Product during its return transport), as well as in its original unopened box, in excellent condition, allowing it to be resold by the Seller, with all accessories, instructions, warranty, etc. In the event of the return of Products that were the subject of a promotional offer including one or more gifts, the Customer must also return the Product accompanied by said gifts.
Article 9 – PAYMENT
9.1 Payment methods
The payment method offered by the Seller is payment by BANK CARD.
In the event that another payment method is desired, the Customer must contact the Seller by telephone at 09.75.26.05.44 or by email at the following address: contact@reminiscence.mc in order to inform them and agree on payment by secure means.
Unless the server is unavailable, the Customer may pay for their order after final validation on the Site using a CB, Visa, Mastercard or American Express payment card.
The Seller will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the Site.
It is hereby specified that all payment information provided on the Site is transmitted to the Site's bank and is not processed on the Site.
9.2 Payment Date
In the event of a single payment by credit card, the Customer's account will be debited as soon as the Product Order is placed on the Site.
In the event of partial delivery, the total amount will be debited from the Customer's account at the earliest when the first package is shipped.
If the Customer decides to cancel his Order for unavailable Products, the refund will be made in accordance with the last paragraph of article 6 of these General Terms and Conditions.
9.3 Refusal of payment
If the bank refuses to debit a card, the Customer must contact the Seller's Customer Service in order to pay for the Order by any other valid means of payment accepted by the Seller.
In the event that, for whatever reason, opposition, refusal or other, the transmission of the amount of the purchase due by the Customer proves impossible, the Order will be cancelled and the sale automatically terminated.
Article 10 – PROOF AND ARCHIVING
Any contract concluded with the Customer corresponding to an Order for an amount greater than 120 euros including tax will be archived by the Seller for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.
The Seller agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the Customer's request.
In the event of a dispute, the Seller will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 11 – TRANSFER OF OWNERSHIP
The Seller remains the owner of the Products delivered until their full payment by the Customer.
The above provisions do not prevent the transfer to the Customer, at the time when the latter or a third party designated by him takes physical possession of this Product, of the risks of loss or damage to the Products subject to the retention of title, as well as the risks of damage that they may cause.
In the event of delivery to a carrier other than that proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier.
Article 12 – DELIVERY
The Products delivered can only be delivered to the Territory: mainland France, Corsica and Monaco.
It is not possible to place an Order for any Delivery address located outside this Territory.
The Products are shipped to the Delivery address that the Customer will have indicated during the Order process.
12.1 Shipping time
The deadlines for preparing an Order and then issuing the invoice, before shipping the Products in stock are mentioned on the Site. These deadlines do not include weekends or public holidays.
An electronic message will be automatically sent to the Customer at the time of dispatch of the Products, provided that the electronic address appearing in the registration form is correct.
12.2 Delivery Times & Costs
During the Order process, the Seller will inform the Customer of the possible delivery times and methods for the Products purchased. Shipping costs are calculated based on the Delivery method, the weight of the package and the Delivery address.
The amount of these costs will be due by the Customer in addition to the price of the Products purchased.
Details of delivery times and costs are detailed on the Site.
In the absence of an indication or agreement as to the delivery date, the Seller shall deliver the Product without undue delay and no later than thirty (30) days after the conclusion of the Contract in accordance with Article L 216-1 of the Consumer Code.
12.3 Delivery Terms
The Customer can check the status of their Order on the Website. Delivery tracking can be done using the tracking tools of certain carriers. The Customer can also contact the Customer Relations department at any time by email at contact@reminiscence.mc to obtain information on the status of their order.
The package will be delivered to the Customer against signature and upon presentation of proof of identity.
In the event of absence, a calling card will be left for the Customer to allow them to collect their parcel from their post office.
12.4 Delivery Problems
The Customer is informed of the delivery date when he chooses the carrier, at the end of the online ordering procedure before confirming his order.
The Customer must notify the Seller of any delay in delivery as soon as possible by calling the Customer Relations Department on 09.75.26.05.44 from Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 12 p.m. or by sending an email to contact@reminiscence.mc to allow the Seller to take the necessary steps with the postal services or the sender.
If the Seller does not deliver the Products within a reasonable time following the sending of the email by the Customer and at the latest thirty (30) days after the order, the Customer may cancel his order by calling the Customer Relations Department at 09.75.26.05.44 from Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 12 p.m. or by sending an email to contact@reminiscence.mc
Once the right of cancellation has been exercised, the Seller will refund the order to the bank account used to place the order as soon as possible and no later than fourteen (14) days from receipt of the Customer's cancellation request.
12.5 Control of delivery by the Customer
The Customer must check the external condition of the package and the Products upon delivery and verify that the Products delivered correspond to their order. Any anomaly concerning the delivery (damaged packages, Products missing from the invoice, delay in delivery, etc.) must be the subject of reservations noted on the delivery receipt presented by the carrier. The Customer must also report this anomaly in writing to REMINISCENCE Customer Relations Service 164 Ter rue d'Aguesseau 92100 Boulogne-Billancourt.
Article 13 – PACKAGING
The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery.
Customers undertake to respect the same standards when returning Products under the conditions set out in Article 7 – Withdrawal Policy.
Article 14 – GUARANTEES
Apart from the commercial guarantees that the Seller may offer for certain Products, all Customers benefit from “legal guarantees” for all Products in accordance with article L 221-5 of the Consumer Code.
14.1 Guarantee of conformity
Under the terms of Article L 217-4 of the Consumer Code: “The good is in conformity with the contract if it corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract; if it is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted; if it is delivered with all the accessories and installation instructions, which must be provided in accordance with the contract”.
It follows from Article L 217-5 of the Consumer Code that in addition to the conformity criteria, the good is compliant if it is suitable for the usual use of a good of the same type; if it has the qualities that the Seller presented to the consumer in the form of a sample or model before the conclusion of the contract; if it is delivered with all the accessories, including packaging, installation instructions that the consumer can legitimately expect; If it corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety that the consumer can legitimately expect for goods of the same type, having regard to the nature of the Product as well as to the public statements made by the Seller, by any person upstream in the transaction chain including in advertising or on the labeling.
The Consumer has a period of two (2) years from delivery of the Product to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of a lack of conformity and not the date of its appearance. The legal guarantee of conformity gives the consumer the right to repair or replacement of the Product within thirty (30) days following his request, free of charge and without major inconvenience for him.
The Customer may request the replacement or repair of the Product, at their choice. However, if the cost of the Customer's choice is clearly disproportionate to the option available, taking into account the value of the Product or the extent of the defect, the Seller may proceed with a refund, without following the option chosen by the Customer.
In the event that a replacement or repair is not possible, the Seller undertakes to refund the price of the Product within thirty (30) days of receipt of the Product returned by the Customer in exchange for the return of the Product to the following address: NEWREM 164 Ter rue d'Aguesseau 92100 Boulogne-Billancourt.
14.2 Guarantee of hidden defects
In accordance with Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.”
This guarantee allows the Customer who can prove the existence of a hidden defect to choose between reimbursement of the price of the Product if it is returned and reimbursement of part of its price if the Product is not returned.
In the event that a replacement or repair is not possible, the Seller undertakes to refund the price of the Product within thirty (30) days of receipt of the returned Product and in exchange for the return of the Product by the Customer to the following address: NEWREM, Customer Relations Department 164 Ter rue d'Aguesseau 92100 Boulogne-Billancourt.
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect (Article 1648 of the Civil Code).
15 – RESPONSIBILITY
The Seller shall not be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the Customer, in particular when entering their Order.
The Seller shall not be held liable, or considered to have failed hereunder, for any delay or non-performance of any of its obligations described in these General Terms and Conditions, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.
It is further specified that the Seller does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for informational purposes only and no guarantee is provided regarding their content.
Article 16 – FORCE MAJEURE
The Seller shall not be held liable if the non-performance or delay in the performance of any of its obligations described in these General Terms and Conditions results from a case of force majeure.
There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.
If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is terminated automatically and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
In the event of the occurrence of one of the above-mentioned events, the Seller will endeavor to inform the Customer as soon as possible.
Article 17 – PERSONAL DATA
The Seller collects personal data on the Site concerning its Customers as part of the management of requests for information, the management and monitoring of Accounts and contracts, the management of Orders and Deliveries of Products, the management of payment, the proper functioning and continuous improvement of the Site, the management of requests for rights arising from the GDPR and, if the Customer has expressly chosen this option, to send them newsletters and commercial offers, unless the Customer no longer wishes to receive such communications from the Seller.
The Seller also collects information about its Customers through cookies. Customers can disable cookies by following the instructions provided by their browser.
In this regard, the Customer is invited to consult the Seller's Confidentiality Policy accessible at the bottom of the Site's homepage at the following address www.reminiscence-parfums.com which will provide further information relating to the protection of personal data, the processing carried out via the Site and the methods of exercising rights.
Article 18 – INTELLECTUAL PROPERTY
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright and trademark law.
These elements are the exclusive property of the Seller or the latter benefits from a license allowing commercial exploitation.
Any person who publishes a website and wishes to create a direct hyperlink to the Site must request the Seller's authorization in writing.
This authorization from the Seller will not be granted definitively under any circumstances. This link must be removed at the request of the Seller. Hypertext links to the Site that use techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the Site and its content, by any process whatsoever, without the express prior authorization of the Seller, is prohibited and will constitute an infringement punishable by articles L 335-1 et seq. and L 716-4 et seq. of the Intellectual Property Code.
Acceptance of these General Terms and Conditions constitutes recognition by the Customer of the Seller's intellectual property rights and an undertaking to respect them.
Article 19 – COMPLAINTS
The Seller provides the Customer with the following email address: contact@reminiscence.mc
Any written complaint from the Client must be sent to the following address: NEWREM Customer Relations Service 164 Ter rue d'Aguesseau 92100 Boulogne-Billancourt.
Article 20 – VALIDITY OF THESE GENERAL CONDITIONS OF SALE
Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these T&Cs shall not affect their validity.
Such modification or decision does not in any way authorize the Customer to disregard these General Terms and Conditions.
Article 21 – MODIFICATION OF THE GTC
These General Conditions of Sale apply to all Orders placed online on the Site, as long as the Site is available online.
The General Conditions of Sale are dated precisely and may be modified and updated by the Seller at any time. The applicable General Conditions of Sale are those in force at the time of the Order.
Changes to these General Conditions of Sale will not apply to Products already purchased.
Article 22 – APPLICABLE LAW AND JURISDICTION
These general conditions as well as the relations between the customer and the seller are governed by French law.
In the event of a dispute relating to the conclusion, interpretation, execution or termination of this contract, the matter shall be submitted to the Nanterre court, which shall have exclusive jurisdiction, including by summary proceedings or by application, notwithstanding multiple defendants, incidental claims, third-party claims, emergency proceedings, by summary proceedings or by application.
However, prior to any recourse, the Customer is invited to contact the Seller's complaints department.
If no agreement is reached or if the Customer proves that he has previously attempted to resolve his dispute directly with the Seller by means of a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to these General Terms and Conditions arises, including those relating to its validity.
To initiate this mediation, the Customer can contact the Seller's mediator, Mr. Stabile, whose contact details will be communicated to him by writing to the email address: contact@reminiscence.mc
The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.
As mediation is not mandatory, the Client or the Seller may withdraw from the process at any time.
In the event that mediation fails or is not considered, the dispute which could have given rise to mediation will be referred to the competent jurisdiction designated above.
APPENDIX 1
WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract)
To the attention of ……………….
I hereby notify you of my withdrawal from the General Terms and Conditions relating to the sale of the Product below:
— Ordered on ………………./ delivered on ……………….
- Product ……………….
— ……………….
— Customer Address: ……………….
— ……………….
- Date : ……………….
To ensure that the withdrawal period is respected, the Customer must send their communication concerning the exercise of the right of withdrawal before the expiry of the fourteen-day withdrawal period (see General Terms and Conditions Article 8 and Article 221-18 of the Consumer Code).